This week, we join businesses around the globe in celebrating World Quality Week, a time to reflect on the importance of quality and excellence in every aspect of our work.
Our Group Quality Director Mikko Kärkkäinen, shares his thoughts on what quality means to our businesses:
“Overall, quality is a holistic responsibility across all our factories, requiring careful planning, precise control, and commitment to continuous improvement. To achieve this, we focus on two key levels: what we do and how we do it. This starts with thorough planning, setting clear standards, and establishing processes – followed by close control to ensure we stay on track. By carefully monitoring process stages, we not only fix any issues as they arise but learn from them to prevent the same problems in the future.”
In addition to quality management, Mikko also oversees sustainability and safety across our operations. For him, no two days are the same, with each day bringing new challenges and opportunities to strengthen our processes – particularly in quality, where he sees it as a dynamic, evolving goal rather than a single task.
Mikko’s advice to other companies? Build a strong foundation of well-defined processes and control them with care, while respecting the experience and insights of your people.